Robin's Dockside Shop
(410) 609-4044
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Thank you
for visiting our on-line store
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Robin's Dockside Shop
is
a subsidiary of Dockside Nautical Supply located in Baltimore, Maryland, close to the Chesapeake Bay and the
boating community.
Our Mailing Address is:
Robin's Dockside Shop
2043 E. Joppa Road,
#404
Baltimore, MD 21234
Phone: (410) 609-4044 -
Local
Phone: (877) 207-1343 -
Toll-Free
Hours of operation:
Monday - Saturday 10:00am - 9:00pm E.S.T.
We are closed on Sunday
but we do check our e-mail and messages.
Robin's Dockside Shop
is strictly an on-line store and does not operate out of a
retail location. Our line of nautical brass items are
the finest we can procure. Most of our nautical brass
items are hand machined and made in India by skilled
craftsmen. However, our newer line of items are made in
China and England and are of a very high quality. |
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All
of our brass and copper items are of solid brass and
copper. There are no cheap tinplate items
in our inventory that tarnish easily and cannot be
re-polished. We use a polishing compound
that coats the brass and copper to a high luster and leaves
a coating that prevents tarnish for several months.
We
take great pride in each piece that we have on our shelves and we do
our utmost to provide our customers with the highest level of service
that we can. We treat each customer as we would like to be
treated ourselves.
For those who would
just rather call and order over the phone to a live person, our main
number is (410) 609-4044 Whichever method you use, we
will be glad to hear from you at any time during normal
business hours, and thanks for visiting our shop on-line.
We urge you to
join our Mailing List to receive the semi-monthly Newsletter
that is generated and sent via e-mail to everyone on that
list. By doing so you will have some fun reading as
well as being notified of our new items and monthly sale
items.
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Engraving:
Robin's Dockside Shop now offers engraving in
many different styles and types.
We
are affiliated with a small local shop that can
engrave almost any of our brass and copper items
as well as many sizes of brass or aluminum name
plates and plaques. Their prices are VERY
reasonable, their service is excellent.
Standard charge for an engraved brass plaque is
.45 per letter + $3.00 for brass plaque.
Plaques are available in polished brass, black
brass and silver-tone.
Some
items can have direct engraving on them without
a plaque, such as bells and flat compasses.
If
you need an item engraved for a gift or
presentation, give us a call and we will
arrange it for you with a very fast turn-around. |

Engraving font and plaque sizes will be
available on-line soon. |
Shipping:
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ALL orders
are shipped the SAME DAY they are received and are shipped
via UPS-Ground or USPS-Priority Mail with 2-Day delivery (including
Saturdays) to anyplace in the continental USA.
Some local orders are hand delivered in the
Baltimore, Maryland area. |
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All of our items
are shipped in double boxes. Many items are packaged in
either a white or craft box that is suitable for wrapping
for gift giving. That box then is packed in a shipping
box and packaged carefully against breakage.
Should an item arrive broken, please contact Robin's
Dockside Shop at once. We ship most packages USPS Priority Mail and the contents are insured for the value of
each item. Larger items are shipped via UPS-Ground unless
otherwise specified.
PLEASE allow at least 7 - 10 business days for
delivery of SOME ITEMS as we have to get them from our
warehouse in California. But we generally stock about
90% of items in Baltimore and ship immediately and you shall
receive those we send from Baltimore in 2-3 days.
When
we ship an item an e-mail is generated informing the customer of the
date of shipment, the date of expected delivery and the tracking
number. Therefore, you always know where your shipment is
and when it is due to arrive at your door. Again, PLEASE allow
at least 7 - 10 business days for delivery of some items,
though your order MAY arrive sooner than that. |
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Free Shipping:
We offer
Free Shipping
on all orders over $150.00 within the United States ONLY
with the exception of the original
works of art by
Harve de Grace
artist
Liz
Arango-Howshall.
Overseas
customers PLEASE expect a call or E-Mail from us
regarding extra shipping charges. If PayPal charges
you shipping when you should not have been charged, you will
be refunded that shipping charge back to your credit card or
in the form of a cashier's check that will be included in
the box with your order.
If you
have any questions regarding this
process, please call or send us an e-mail to:
robin@robinsdocksideshop.com and we will be happy to
talk to you about it. |
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Returns:
Robin's
Dockside Ship warrants each item to perform as expected and to have
the appearance and luster that it appears to have on our site or in
our store. If you are not happy with the item, please
contact us for an RMA number for return.
Robin's
Dockside Shop is primarily concerned with customer satisfaction.
If you are not satisfied with your purchase, you may return it to us
for a full refund, minus the shipping cost (if any) Due to the
shipping times and distances, some allowances have been made
concerning returns. Therefore, you have 10 days from the date
you received the item to return it to us for a full
refund. Your refund will be returned to your Credit Card
or bank card or sent to you in the form of a
cashier's check. Please allow 15 days from the date of the
return for that check to be mailed out to you. Larger orders
above $150.00 are subject to a 10% restocking fee or the
cost of the items.
Disclaimer:
Robin's
Dockside Shop does not make nor manufacture any of the items that we
sell in our store. Therefore, we are to be held harmless of any
liability due to any damage or injury caused by any of the items that
we sell. Also, un-coated brass items should NEVER be used to
drink out of or to place food in. Brass table items
are for decoration ONLY and NOT as food or beverage
utensils unless coated with a stable lacquer or poly
finishing coat.
Thank
you for visiting our on-line shop and we look forward to hearing from
you in the future.
Sincerely,
Robin's
Dockside Shop |
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